Complaint Process

Submitted by benjaminj4501 on Thu, 09/30/2021 - 12:03

NC SARA Complaint Data

NC SARA requires all member states to have a complaint process. State level complaint data is compiled and published by NC SARA and available to the public.

AZ SARA Complaint Eligibility

To file a complaint against an Arizona SARA Council-approved institution, you must meet the following requirements:

File within two years of the incident about which the complaint is made.
Complete the institutional complaint process prior to submission with the Council.
Complete the applicable state complaint process prior to submission with the Council.
- Private Institutions: AZPPSE- Arizona State Board for Private Postsecondary Education Complaints
- Public Universities: ABOR- Arizona Board of Regents
- Community Colleges: AC4- Arizona Community College Coordinating Council
The complaint must be a formal assertion in writing that the terms of SARA, or of laws, standards or regulations incorporated by SARA, are being violated by a person, institution, state, agency or other organization or entity operating under the terms of SARA.
You are a student of an Arizona SARA Council-approved institution.

Non-Eligible Complaints

Grade appeals/grievances.
Student Code of Conduct related complaints.
Complaints beyond two-years of the incident.

About the Filing Process

Once a complaint is received by the Arizona SARA Council, the Council will determine eligibility/jurisdiction of the complaint. If the complaint meets eligibility and falls within the jurisdiction of the Arizona SARA Council, the Council will review the information provided and contact the complainant and institution. The Arizona SARA Council works directly with the institution's SARA contacts to secure resolution.

Complaint Form

Institution

Choose the institution for which you are filing the complaint

How would you categorize yourself in relation to this school?

Non-Eligible Complaints

Yes

I understand that Grade Grievances, Instructional Complaints and Student Conduct complaints cannot be reviewed by the Arizona SARA Council per SARA policy.

Incident Dates

Incident Start Date

Incident End Date

Program Type (select all that apply)

Certificate

Associate

Bachelor

Masters

Doctorate

Other

Program Name

Date you filed a complaint at the institution.

Date you filed a complaint at other applicable regulatory body as stated above

Per SARA policy, complaints may be appealed, within two years of the incident about which the Complaint is made. Enter the date/s of the incident about which the complaint is being submitted.

Personal Information

Title

First Name

Middle Initial

Last Name

Street Address

City

State

Zip Code

Primary Phone

Email Address

Complaint/Appeal Details

Description

Briefly describe the complaint. (Please be specific and include dates and names of persons with whom interaction occurred, the location of the contact, the identity of any witnesses and a summary of the complaint outlining your dissatisfaction.)

What specific resolution are you seeking?

Authorization and Waiver

I verify under penalty of law that the allegations contained in this complaint are true to the best of my knowledge and belief. By signing this complaint, student acknowledges the release of my student file(s) to the Arizona SARA Council for this investig