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Complaint Process

Submitted by benjaminj4501 on

State & National SARA Complaint Data

SARA policy requires all member states to have a complaint process. State level complaint data is compiled and published by NC SARA and available to the public. 

AZ SARA Complaint Eligibility

To file a complaint against an Arizona SARA Council participating institution, you must meet the following requirements:

  • Available to students outside of Arizona in participating SARA states. Not available to California students. 
  • File within two years of the incident about which the complaint is made.
  • Complete the institutional complaint process prior to submission with the Council.
  • Complete the applicable state complaint process prior to submission with the Council.
  • The complaint must be a formal assertion in writing that the terms of SARA, or of laws, standards or regulations incorporated by SARA, are being violated by a person, institution, state, agency or other organization or entity operating under the terms of SARA.
  • You are a student of an Arizona SARA Council-approved institution.

Non-Eligible Complaints

  • Grade appeals/grievances. 
  • Student Code of Conduct related complaints.
  • Complaints beyond two-years of the incident.

Steps to File a Complaint:

Step 1: Complete Institution's Complaint Process

The complaint process always begins with the complainant and the institution. To start, you will need to file and complete an official complaint directly with your institution. Every institution has its own specific steps and forms for handling student concerns. To make finding them easier, use the links below to go straight to your institution's complaint page and learn exactly what they require to address your situation. 

Step 2: Complete Applicable State Complaint Process

Complete the applicable state complaint process prior to submission with the Council.

Step 3: AZ SARA Complaint About the Filing Process

After completing Step 1 and 2 above, a complaint may be filed with the Arizona SARA Council. Upon receipt, the Council will determine eligibility/jurisdiction of the complaint. If the complaint meets eligibility and falls within the jurisdiction of the Arizona SARA Council, the Council will review the information provided and contact the complainant and institution. The Arizona SARA Council works directly with the student and the institution's SARA contacts to secure resolution. 

Complaint Form

 

Choose the institution for which you are filing the complaint
Non-Eligible Complaints
I understand that Grade Grievances, Instructional Complaints and Student Conduct complaints cannot be reviewed by the Arizona SARA Council per SARA policy.
Incident Dates
Program Type (select all that apply)
Per SARA policy, complaints may be appealed, within two years of the incident about which the Complaint is made. Enter the date/s of the incident about which the complaint is being submitted.
Personal Information
Complaint/Appeal Details
Briefly describe the complaint. (Please be specific and include dates and names of persons with whom interaction occurred, the location of the contact, the identity of any witnesses and a summary of the complaint outlining your dissatisfaction.)
Authorization and Waiver